CASE STUDY
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Mid America Specialty Services is your nationwide source for architectural renovations, repairs, and custom maintenance plans. Services are performed by operations and administrative experts.

Target project outcome:

Increased employee engagement

INDUSTRY

CONSTRUCTION

HR and Finance logo
TEAMS

HR + FINANCE

TECHNOLOGY

M365 + SOUNDBITE + MS TEAMS

Use Case
Mid America Speciality Services

Internal Communications & Front Line Communications

 
CHALLENGE
Mid America Specialty Services is a full service commercial restoration provider with 11 offices located throughout the United States. One of the main challenges they have as they’ve gotten bigger is the ability to effectively communicate the company’s purpose and goals with all their employees.
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SOLUTION

For Mid America Specialty Services, 60% of their workforce is not connected to their Microsoft 365 platform. So, the traditional way of sending out messages via email meant that 60% of their employees would not know what’s going on in their company. They chose to partner with Soundbite as it was a simple way for them to reach all their employees through an easy-to-use web app for both smart and basic phones that get delivered via personalized text messages.

RESULTS

Since Mid America Specialty Services started using Soundbite, they noticed their employee engagement has increased dramatically. Their employees that once felt disconnected from the company are now loving the weekly updates that they get from the CEO, Brandon Donat, the HR department, and payroll about important information. In partnership with Soundbite, they’ve created a top-down bottom-up communications approach at MidAmerica.

"We've truly appreciated our partnership with soundbite and are looking forward to many years ahead with them."
Brandon Donat, CEO at Mid America Specialty Services
Brandon Donat
CEO at Mid America Specialty Services

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